Question 1

How does Outpace compare to traditional outplacement firms?

Accepted Answer

Traditional outplacement firms typically offer a resume review, a few coaching sessions, and access to a job board, then leave employees largely on their own. Outpace gives every departing employee an always-on AI career coach that provides personalized guidance at every stage: resume and LinkedIn optimization, interview prep, salary negotiation, and ongoing support available 24/7 at a fraction of the cost. Where legacy firms charge $2,000–$10,000 per employee with inconsistent quality, Outpace starts at $99 per employee with measurable, trackable outcomes for your entire workforce.

Question 2

What kind of results do employees typically see?

Accepted Answer

Outpace is designed to help employees land new roles faster through 24/7 AI coaching, personalized resume optimization, and targeted job search support. We track engagement metrics, resume completion, interview prep progress, and job application activity so you have real data on outcomes, not just anecdotes. Start a free pilot to measure results for your own workforce.

Question 3

How quickly can we onboard employees after a layoff?

Accepted Answer

Onboarding is immediate. Once you upload a CSV of affected employees with name and work email, they receive an invitation within minutes and can begin their first coaching session the same day. There is no software installation, training, or IT setup required. Our team can also handle the invite communications entirely if you prefer, reducing one more burden on your HR team during a difficult transition.

Question 4

How do I track employee engagement and progress?

Accepted Answer

Your HR dashboard gives you a real-time view of every enrolled employee: when they last logged in, which modules they have completed, their resume status, and how many job applications they have submitted. Aggregate reporting shows overall cohort health at a glance, and you can export reports for internal stakeholders or severance documentation. Individual coaching content always remains private to the employee.

Question 5

Is there a minimum commitment or contract length?

Accepted Answer

No. Outpace is priced per employee with no minimums, no annual contracts, and no seat fees. You pay only for employees who are actually enrolled. Access periods range from 3 to 12 months depending on the package you select, and you can mix packages across different employee cohorts.

Question 6

Is there a satisfaction guarantee?

Accepted Answer

Yes. We offer a 30-day money-back guarantee. If you are not satisfied with the platform for any reason within the first 30 days, we will refund your payment in full. No questions asked.

Question 7

How does pricing work for large-scale layoffs?

Accepted Answer

Volume discounts apply automatically for cohorts of 50 or more employees, with deeper tiers at 200, 500, and 1,000 employees. For enterprise reductions affecting thousands of employees, we offer custom pricing with dedicated onboarding support, a named account manager, and enhanced SLAs. Contact us at hello@outpacehr.com for a custom quote.

Question 8

Can Outpace be customized with our company branding?

Accepted Answer

Yes. Enterprise plans include white-labeling options such as your company logo on the employee-facing portal, custom welcome messaging in invitation emails, and branded PDF exports for employees. We can also configure the AI coach's tone and focus areas to align with your company values and the specific roles affected by the reduction.

Question 9

Is Outpace GDPR compliant?

Accepted Answer

Yes. Outpace is fully GDPR compliant. We act as a data processor on behalf of your organization, the data controller. Employees have the right to access, correct, and request deletion of their personal data at any time. We maintain records of processing activities, conduct regular data protection impact assessments, and support EU data residency by default for EU-based organizations.

Question 10

Where is employee data stored?

Accepted Answer

Data is stored on encrypted servers within AWS data centers. EU customers default to eu-west-1 in Ireland, with an option for eu-central-1 in Frankfurt. US customers default to us-east-1. All data is encrypted at rest using AES-256 and in transit using TLS 1.3.

Question 11

Do you offer a Data Processing Agreement (DPA)?

Accepted Answer

Yes. A standard DPA is available for all customers and can be executed as part of onboarding. It covers sub-processor lists, cross-border transfer mechanisms, incident notification timelines, and data subject rights procedures. Enterprise customers can request custom DPA amendments.

Question 12

How long is employee data retained after the program ends?

Accepted Answer

By default, employee data is retained for 90 days after the access period expires and then permanently deleted. Enterprise customers can configure shorter retention windows, including immediate deletion, or longer periods where legally required. You can request a bulk data export before deletion at any time.

Question 13

Is employee data used to train AI models?

Accepted Answer

No. Employee conversation data, resume content, and personal information are never used to train our AI models or any third-party models. Each coaching session is processed in context to deliver the service, but not retained for model improvement purposes.

Question 14

What third-party services does Outpace use?

Accepted Answer

We maintain a public sub-processor list that identifies each third-party service with access to customer data. Key sub-processors include AWS for infrastructure, Anthropic for AI inference under zero-retention terms, Stripe for payment processing, and Resend for transactional email. None of our sub-processors are permitted to use your data for their own purposes.

Question 15

What privacy guarantees do employees have while using Outpace?

Accepted Answer

Employees get a private coaching experience by design. HR administrators can confirm participation and milestone completion, but they do not see coaching conversations, resume drafts, or personal reflections. That separation helps employees use the platform candidly while still giving employers visibility into program engagement.

Question 16

What happens after an employee accepts their Outpace invitation?

Accepted Answer

Employees can start the same day they receive their invitation. The onboarding flow walks them through account activation, role targeting, resume and LinkedIn setup, and their first guided coaching plan. There is no software to install and no training required before they begin.

Question 17

How is Outpace different from a generic AI tool employees might use on their own?

Accepted Answer

Generic AI tools are open-ended assistants. Outpace is a structured outplacement experience built specifically for career transitions, with guided workflows for resume improvement, interview preparation, salary discussions, and job search execution. It also gives your HR team program-level reporting and privacy controls that a consumer AI tool does not provide.

Question 18

Does Outpace help employees with real job search activity?

Accepted Answer

Yes. Outpace helps employees move from planning to execution by supporting role targeting, application preparation, resume tailoring, interview practice, and ongoing job search accountability. HR teams can see engagement and application activity trends without accessing any private coaching conversations.

Question 19

What exactly is AI outplacement?

Accepted Answer

AI outplacement is career transition support powered by artificial intelligence, delivering the coaching, guidance, and job search tools that traditionally required expensive human consultants. When a company conducts a layoff, it can provide every departing employee with access to Outpace for a dedicated AI career coach, resume tools, interview prep, and job matching support.

Question 20

How do I get started with Outpace?

Accepted Answer

Visit outpacehr.com/contact to book a demo and get started. Our team will have your account configured and employee invitations sent within 24 hours, with no IT setup required.

Question 21

Who is behind Outpace?

Accepted Answer

Outpace was founded by a team with experience in both HR technology and AI. We built the platform because traditional outplacement is expensive, inconsistent, and often inaccessible to the employees who need it most. Outpace is designed to give companies a more scalable way to support people through career transitions.

Question 22

Can I see a demo before committing?

Accepted Answer

Yes. Visit outpacehr.com/demo to preview the coaching interface your employees will use with no sign-up required. For a guided walkthrough of the HR dashboard, reporting tools, and enterprise features, book a demo call with our team at outpacehr.com/contact.

Everything you want to know

For HR Leaders

Legal & Compliance

Employee Experience

General

Transform your outplacement program