Privacy Policy

1. Introduction

Outpace (“we,” “us,” or “our”) provides AI-powered outplacement services to companies and their employees. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our website, platform, and services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

Information provided by employer clients

When a company engages Outpace for outplacement services, they may provide us with:

• Company name, contact information, and billing details
• Employee names, email addresses, and job titles
• Employment history and department information
• Any additional context about the transition program

Information provided by employees

When employees use our AI coaching platform, they may provide:

• Resume and career history details
• Skills, qualifications, and certifications
• Career goals and preferences
• Conversation content with our AI career coach
• Job search activity and preferences

Information collected automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and personalize our AI-powered career coaching services
• Generate tailored resume recommendations and career guidance
• Conduct mock interviews and provide feedback
• Match employees with relevant job opportunities
• Provide analytics and engagement reports to employer clients
• Improve and optimize our AI models and services
• Communicate with you about your account or our services
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With employer clients: We provide aggregated engagement and outcome reports to the companies that sponsor outplacement services. These reports do not include the content of individual coaching conversations.
• Service providers: We work with trusted third-party providers for hosting, analytics, and payment processing who are contractually bound to protect your data.
• Legal requirements: We may disclose information when required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, typically for the duration of the outplacement engagement plus 12 months. After this period, data is either anonymized or securely deleted. Employer clients may request earlier deletion of employee data in accordance with their service agreement.

7. Your Rights (GDPR and Privacy Laws)

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at privacy@outpacehr.com. We will respond to your request within 30 days.

8. Cookies

We use essential cookies to operate our platform and analytics cookies to understand how our services are used. You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: